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Last modified: 30.11.2023
Your Acceptance
Welcome to the Terms of Use for Ranked. This is an agreement (“Agreement”) between Ranked Pte. Ltd. (“Ranked”), the owner and operator of www.ranked.ai website and any associated services offered (collectively the “Platform”) and you (“you”, “your” or “user(s)”), a user of the Platform. Throughout this Agreement, the words “Ranked,” “us,” “we,” and “our,” refer to our company, Ranked, as is appropriate in the context of the use of the words.
By clicking “I agree”, accessing, or using the Platform you agree to be bound by this Agreement and the Privacy Policy. We may amend our Terms of Use or the Privacy Policy and may notify you when we do so. Please be aware that there are arbitration and class action provisions that may affect your rights. If you do not agree to the Terms of Use or the Privacy Policy please cease using our Service immediately.
Industries That We Do Not Work With
We don’t work with the following industries and are against our operating terms of service:
User Information and Accounts
Users may be required to register on the Platform before accessing portions of the Platform.
Your information will be collected and disclosed in accordance with our Privacy Policy. All users are required to provide truthful and accurate information when registering for our Platform and must be over the age of 18. Users may only register for one account per user. We reserve the right to verify all user credentials and to reject any users. You are entirely responsible for maintaining the confidentiality of your password and account and for any and all activities that occur under your account.
You agree to notify Ranked immediately of any unauthorized use of your account or any other breach of security. Ranked will not be liable for any losses you incur as a result of someone else using your password or account, either with or without your knowledge. If you are registering on behalf of your company, you represent and warrant that you are authorized by your company to create an account on your company’s behalf and you represent and warrant that you are authorized by your company to incur financial obligations and enter into legally binding agreements on behalf of your company.
Upon cancellation of your account or plan, we delete all associated data with your account. This includes target keywords, audits, along with Google Analytics & Search Console data.
Access and License Grant to You
After registering and properly paying where required, we grant you a personal, non-exclusive, revocable, limited license to access the Platform and to use any of our services. As a user, you do not receive any ownership interest in any portion of the Platform; you merely receive the aforementioned revocable access and license as stated. All rights not explicitly granted are reserved for Ranked.
If you breach any of our usage guidelines, as stated below, we may revoke your license or your access to use our Platform at our discretion. Additionally, we may revoke your license or restrict your access to our Platform if we believe that your actions may harm us, our business interests, or at our discretion. Failure by us to revoke your license or restrict access does not act as a waiver of your conduct.
Services
Through the Platform, Ranked may offer SEO services or other services. Ranked uses reasonable efforts to provide these services to you; however, all services provided depend on innumerable factors and market variables that are outside of Ranked’s direct control. For these reasons, all services offered are not guaranteed and are offered “as-is”. Where you decide to use any services offered by the Platform, you agree that we make no guarantees including but not limited to web placement, rankings, or any profits.
You understand that the services offered may have variance, be inexact, cause negative effects, or be otherwise incorrect. An increase in search engine ranking, increase in business, or any other associated benefits are neither implied nor guaranteed. Website rankings or results may vary by region, search engine, or fluctuate based on factors outside of our control. Due to the nature of our services, you agree:
You agree to release us from any liability that we may incur for providing you any services offered via Platform. You agree that any service or any other information found on the Platform may be inaccurate, unsubstantiated or possibly even incorrect. You agree to release us from any liability that we may have to in relation to your use of our Platform.
User Obligations
For any users that wish to purchase any services offered via the Platform, you agree that you will promptly cooperate and provide to Ranked access, software codes, data, documents, content, art, and/or other information needed by us to provide any services to you. Your failure to cooperate or assist us may prevent the completion of any services offered. Where you fail to cooperate with Ranked, you agree that no refunds may be granted.
Use of the Platform
When using our Platform, you are responsible for your and for any use of Ranked made using your account and for your use of any services provided. You agree to the following:
If you are discovered to be undertaking any of the aforementioned actions your privileges to use our Platform may at our discretion be terminated or suspended. Generally, we will provide an explanation for any suspension or termination of your use of any of our Platform, but Ranked reserves the right to suspend or terminate any account at any time without notice or explanation.
User Content
Your ability to submit or transmit any information through the Platform or via email, including but not limited to data, information, images, references, or any other information will be referred to as “User Content” throughout this Agreement. Please be aware that we are not required to host, display, migrate, or distribute any of your User Content and we may refuse to accept or transmit any User Content. You agree that you are solely responsible for any User Content submitted and you release us from any liability associated with any User Content submitted. We provide industry standard security for our Platform but we cannot guarantee the absolute safety and security of any such User Content. Any User Content found to be in violation of this Agreement or that we determine to be harmful to the Platform may be modified, edited, or removed at our discretion.
When submitting any User Content to our Platform you represent and warrant that you own all rights to the User Content and you have paid for or otherwise have permission to use any User Content submitted. Furthermore, you represent and warrant that all User Content is legal and the User Content does not interfere with any third party rights or obligations.
When you submit any User Content to us, you grant Ranked, its partners, affiliates, users, representatives and assigns a non-exclusive, limited, fully-paid, royalty-free, revocable, world-wide, universal, transferable, assignable license to display, distribute, store, broadcast, transmit, reproduce, modify, prepare derivative works, or use and reuse all or part of your User Content for the purposes of providing you any services associated with the Platform. Additionally, you grant to Ranked a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Platform any suggestion, enhancement request, recommendation, correction or other feedback provided by you relating to the operation of our Platform.
Privacy Policy
We value your privacy and understand your privacy concerns. Our Privacy Policy is incorporated into this Agreement, and it governs your access to and use of the Platform. Please review our Privacy Policy so that you may understand our privacy practices. All information we collect is subject to our Privacy Policy, and by using the Platform you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy. You further understand that any information collected by Ranked may be transferred to Singapore and/or other countries for storage, processing and use by Ranked and its affiliates.
Platform Availability
Although we try to provide continuous availability to you, we do not guarantee that the Platform will always be available, work, or be accessible at any particular time. Additionally, Ranked is under no obligation to provide the services to any users and may suspend a user’s access to the Platform at any time and at our discretion. Only users who are eligible to use our Platform may do so and we may refuse service or terminate your access at any time. We cannot guarantee that anything found on our Platform will work to the functionality desired by you or give you any desired results.
Modification of Platform
We reserve the right to alter, modify, update, or remove our Platform at any time. We may conduct such modifications to our Platform for security reasons, intellectual property, legal reasons, or various other reasons at our discretion, and we are not required to explain such modifications. For example, we may provide updates to fix security flaws, or to respond to legal demands. Please note that this is a non-binding illustration of how we might exercise our rights under this section, and nothing in this section obligates us to take measures to update the Platform for security, legal or other purposes.
Payments
Portions of the Platform or specific services offered may require payment and you agree to pay for all costs, fees, and taxes listed. The User authorizes Ranked or its third party payment processors to charge their method of payment at the time of purchase. Please be aware that purchases are completed via our third party payment processors.
Where applicable, you must agree to our third party payment processors terms and conditions for processing payments. All information that you provide in connection with a purchase or transaction must be accurate, complete, and current. Where you have failed to pay or where payments are overdue, Ranked may suspend or terminate your access to any services of the Platform, without liability to us.
Taxes
Where Ranked does not charge you taxes for any purchases, you agree to pay any and all applicable taxes for your use and purchase of the services. Additionally, where requested by us, you agree to provide us tax documentation to support any claims of on-time tax payment.
Subscription Plans and Automatic Renewals
For your convenience some services offered by Ranked may be made on a recurring subscription basis (“Paid Subscription”). Where you decide to purchase any Paid Subscriptions, your payment information shall be logged and you will be charged monthly for any Paid Subscriptions. You authorize us to bill you on a recurring basis and agree that at the expiration of your initial paid subscription, your paid subscription will automatically renew for additional monthly subscription periods (or for the same period as your initial paid subscription) until we are notified otherwise.
You agree that no additional consent is required by you to charge your preferred payment method automatically and on a renewable basis for the paid subscription plan selected by you. If you wish to cancel your paid subscription please process the cancellation through your dashboard at https://account.ranked.ai or notify us via email at support@ranked.ai.
Upon cancellation of a Paid Subscription, portions of the Platform may become immediately inaccessible. Where your Paid Subscription has been cancelled or expired, we have no liability to you for any deleted, inaccessible, modified, or removed User Content.
Refunds
As we offer online services that are delivered and published on your website, we cannot offer refunds for any Paid Subscriptions or any paid services. Please be aware that all purchases are final. We do not provide refunds on any payments, under any circumstance due to the nature of our services. However, Ranked wants you to be satisfied with our services, so we recommend contacting us if there are any issues.
Deliverables
When using the Platform, user may be entitled to receive press releases, blog posts, or other creative content (collectively the “Deliverables”) upon purchase of our services. Contingent on complete and timely payment, Ranked shall assign to user all right, title, and ownership interest to any Deliverables purchased by the user.
Where user has failed to pay for any Deliverable in a timely manner, Ranked reserves the right to withhold or demand the return of any Deliverable from the user. Unused promotional and non-promotional Deliverables will expire after 1 year. If there are any discrepancies, please contact Ranked by submitting a ticket.
Estimates
Please be aware that some of our services provided may list estimated dates and timelines for delivery or completion (“Estimated Dates”). Although, Ranked shall attempt to deliver all services by the Estimated Dates listed on the Platform, these Estimated Dates are merely good faith estimates and are non-binding in nature. Ranked reserves the right to modify, alter, or extend any Estimated Dates at our discretion. Ranked is not responsible or liable for any failure to provide any services before any Estimated Dates listed on the Platform. Oral or written statements made by any agents, employees, or contractors of Ranked regarding any Estimated Dates are non-binding and do not alter any contractual agreements between Ranked and any users.
Intellectual Property
The name “Ranked”, www.ranked.ai, Ranked Platform along with the design of Ranked and any text, writings, images, templates, scripts, graphics, interactive features and any trademarks or logos contained therein (“Marks”), are owned by or licensed to Ranked, subject to copyright and other intellectual property rights under US and foreign laws and international conventions. Ranked reserves all rights not expressly granted in and to the Platform. You agree to not engage in the use, copying, or distribution of anything contained within the Platform unless we have given express written permission.
Idea Submission
Ranked or any of its employees do not accept or consider unsolicited ideas, including but not limited to ideas relating to processes, technologies, product enhancements, or product names. Please do not submit any unsolicited ideas, content, artwork, suggestions, or other works (“Submissions”) in any form to Ranked. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Ranked’s products or services might seem similar to ideas you submitted to Ranked. If, despite our request that you not send us your ideas, you agree to the following: (1) your Submissions and their contents will automatically become the property of Ranked, without any compensation to you; (2) Ranked may use or redistribute the Submissions and their contents for any purpose and in any way; (3) there is no obligation for Ranked to review the Submission; and (4) there is no obligation to keep any Submissions confidential.
Disclaimer
The platform and all services are provided on an “as is”, “as available” and “with all faults” basis. To the fullest extent permissible by law, neither Ranked, nor any of our employees, managers, officers, assigns or agents make any representations or warranties or endorsements of any kind whatsoever, express or implied, as to: (1) the platform; (2) any information provided via the platform; (3) the services, or (4) security associated with the transmission of information to Ranked, or via the platform. In addition, we disclaim all warranties, express or implied, including, but not limited to, the warranties of merchantability, fitness for a particular purpose, lost profits, non-infringement, title, custom, trade, quiet enjoyment, system integration and freedom from computer virus.
Ranked does not represent or warrant that the platform including the services will be error-free or uninterrupted; that defects will be corrected; or that the platform or the server that makes the platform available is free from any harmful components. Ranked does not make any representations or warranties that the services offered are accurate, complete, or useful. Ranked does not warrant that your use of the platform is lawful in any particular jurisdiction, and ranked specifically disclaims any such warranties.
Limitation of Liability
In no event shall Ranked, its officers, directors, employees, contractors, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not Ranked is advised of the possibility of such damages, resulting from (1) your use or inability to use the platform or any errors, mistakes, or inaccuracies found within the platform, (2) any personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our platform including the services, (3) any interruption, misinformation, incomplete information, or cessation of transmission to or from our platform to you, (4) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our platform via a third party, (5) any failure or disruption of services whether intentional or unintentional, or (6) any action taken in connection with any third party copyright or other intellectual property owners. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. Some states do not allow the limitation or exclusion of liability for incidental of consequential damages, so the above limitation or exclusion may not apply to you and you may also have other legal rights that vary from state to state. Specifically, in those jurisdictions not allowed, we do not disclaim liability for: (1) death or personal injury caused by Ranked’s negligence or that of any of its officers, employees or agents; (2) fraudulent misrepresentation; or (3) any liability which it is not lawful to exclude either now or in the future. Where a total disclaimer of liability is disallowed you agree that our total liability to you shall not exceed the amounts you have paid in the past six (6) months to use our platform including our services.
Indemnity
You agree to defend, indemnify and hold harmless Ranked, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:
This defense and indemnification obligation will survive this Agreement and your use of the Ranked Platform. You also agree that you have a duty to defend us against such claims and we may require you to pay for an attorney(s) of our choice in such cases.
You agree that this indemnity extends to requiring you to pay for our reasonable attorneys’ fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim and you shall be liable for the damages as though we had proceeded with a trial.
Copyrights
We take copyright infringement very seriously. If you believe that any content owned by you has been infringed upon please send us a message which contains:
Counter Notice
In the event that you receive a notification from Ranked stating content posted by you has been subject to a DMCA takedown, you may respond by filing a counter-notice pursuant to the DMCA. Your counter-notice must contain the following:
Please be aware that we may not take any action regarding your counter-notice unless your notification strictly complies with the foregoing requirements.
Please send this counter-notice in accordance with the takedown notice instructions above.
Choice of Law
This Agreement shall be governed by the laws in force in Singapore. The offer and acceptance of this contract is deemed to have occurred in Singapore.
Disputes
Any dispute relating in any way to your visit to the Platform or our Platform shall be submitted to confidential arbitration in Singapore. Arbitration shall be conducted in English by one (1) arbitrator as selected pursuant to the Rules; the arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall be responsible for their own arbitration fees and costs. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class action proceedings or otherwise.
Where allowed by the Rules, Ranked may make any and all appearances telephonically or electronically. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Platform or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned.
Notwithstanding the foregoing, either party may seek equitable relief to protect its interests (including but not limited to injunctive relief), or make a claim for nonpayment, in a court of appropriate jurisdiction, and issues of intellectual property ownership or infringement may be decided only by a court of appropriate jurisdiction and not by arbitration. In the event that the law does not permit the abovementioned dispute to be resolved through arbitration or if this arbitration agreement is unenforceable, you agree that any actions and disputes shall be brought solely in a court of competent jurisdiction located within Singapore.
Class Action Waiver
You and Ranked agree that any proceedings to resolve or litigate any dispute whether through a court of law or arbitration shall be solely conducted on an individual basis. You agree that you will not seek to have any dispute heard as a class action, representative action, collective action, or private attorney general action.
Severability
In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.
If two or more provisions of this Agreement or any other agreement you may have with Ranked are deemed to conflict with each other’s operation, Ranked shall have the sole right to elect which provision remains in force.
Non-Waiver
We reserve all rights permitted to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.
Assignment and Survival
You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion. All portions of this Agreement that would reasonably be believed to survive termination shall survive and remain in full force upon termination, including but not limited to the Limitation of Liabilities, Representation and Warranties, Licensing, Indemnification, and Arbitration sections.
Termination
You may cancel your Paid Subscription or your account at any time on your dashboard or by emailing us. Any refunds are subject to the refund terms contained in this Agreement. Please be aware that upon termination of your account, access to portions of our Platform may be become immediately disabled. We may terminate this Agreement with you if we determine that: (1) you have violated any applicable laws while using our Platform; (2) if you have violated this Agreement or as permitted by the Platform; or (3) if we believe that any of your actions may legally harm Ranked or our business interests, at our sole decision or discretion. In the event of termination, we will strive to provide you with a timely explanation; however, we are not required to do so.
Entire Agreement
This Agreement along with the Privacy Policy constitute the complete and exclusive understanding and agreement between the parties regarding the subject matter herein and supersede all prior or contemporaneous agreements or understandings written or oral, relating to its subject matter. Any waiver, modification or amendment of any provision of this Agreement will be effective only if in writing and signed by a duly authorized representative of each party.
Amendments
We may amend this Agreement from time to time. When we amend this Agreement, we will update this page and indicate the date that it was last modified or we may email you. You may refuse to agree to the amendments, but if you do, you must immediately cease using our Platform and our Platform.
Electronic Communications
The communications between you and Ranked use electronic means, whether you visit the Platform or send Ranked e-mails, or whether Ranked posts notices on the Platform or communications with you via mobile notifications or e-mail. For contractual purposes, you (1) consent to receive communications from Ranked in an electronic form; and (2) agree that all terms, conditions, agreements, notices, disclosures, and other communications that Ranked provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.
Relationship of the Parties
The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between you and Ranked.
Platform Issues and Support
Where you have any questions, issues, or if you are having trouble accessing or using the Platform, please contact us by submitting a ticket.